Community Wiki Support Meeting 23 August 2012

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0000; Join the meeting; Dial-in number: 877-453-7266  9:30 am. Mountain time on Thursdays

  • You can join up to 10 minutes early. If you try to join the meeting at any other time, you will get an error that the meeting doesn't exist.
  • Prior to joining the meeting for the first time, run the MeetingPlace Test to verify that you can participate in a web meeting.

Purpose of the meeting

Improve the Wiki

  • Forge solutions with other community contributors.
  • Share best practices, ideas, and content.
  • Discuss current issues, community matters, and strategies.
  • Move issues to decision.

Meeting Agenda

Introduce new members

Kudos go to ...

  • Rorie Jenson for her work on the Indian/Idaho project

Updates and follow up

Maintenance report - Sandra

  • Maintenance numbers are in great shape.  Sandra will be working on Unresolved issues.  There is a problem with deleted portals still showing up in the Search function.  Sandra will report this to HQ.


  • Newsletter that goes out to 300,000 people and there is a spotlight focus in it.  They want to focus on the Wiki in the next issue.  Ideas for the article:
  • Jane - ways that we give support through phones, e-mails, classes, FH Centers, (using the Wiki), training to work on the Wiki
  • Explain what the Wiki is,  (Gold mine) give information on a Help article, highlight a particular article - how to get to it.
  • Case study?
  • Census pages would be good to highlight

Improve the Wiki

  • Image to be discussed
  • Update Success stories page with links to other, more current case studies
  • Discussion of Wiki Home page survey  and Wiki page for survey.
  • We will just use the survey to evaluate the 4 main page candidates for now.
  • Create some questions that people would use to evaluate how the wiki would work for them, and also have them use the pages to find an answer to a task of their own. (Do this in a future survey for more in-depth questioning)
  • Use the current surveys with a few small changes to determine which main page should be used.

Wiki Project