Community Wiki Support Meeting 1 August 2013

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0000; Join the meeting; Dial-in number: 877-453-7266  '9:30' am. Mountain time on Thursdays

  • You can join up to 10 minutes early. If you try to join the meeting at any other time, you will get an error that the meeting doesn't exist.
  • Prior to joining the meeting for the first time, run the MeetingPlace Test to verify that you can participate in a web meeting.

Purpose of the meeting

Improve the Wiki

  • Forge solutions with other community contributors.
  • Share best practices, ideas, and content.
  • Discuss current issues, community matters, and strategies.
  • Move issues to decision.

Kudos go to ...

  • Rick for hard work on recent changes.
  • Charles (almost four years) stood in supporting all that time. (also Janell and LaVera).
  • Everyone is doing great, and it is appreciated (especially recent changes).

Priority items for this meeting:

  • Thanks to all who submitted hours for July.  Please e-mail them or send Google doc if you have not.

Updates and follow up

Missionary Dinner on July 24th

  • Needed training:  Namespaces, input about what training is wanted
  • Maintenance Report - Sandra  (making good progress)
         Categorized pages are going down to two digits

  • Tech updates- Lee

Using the ~ (tilde symbol) in a Google search.
Example: ~tribble finds all mention of the name Tribble on this site. Note the space between the URL and the tilde symbol.Also, you can use "site:" search on Google.

Patrolling and Amdocs Review

  • Did you see anything while patrolling this past week that would be interesting to discuss with the team?

 We are seeing a lot of questions being sent that need to go to research or someplace else. (Cases come to us through being dispatched or system looks for words or phrases to route to queue. Look through case history to see how it was routed to us.) Send questions about research that are in English to Research Support. If in foreign language, use Google Translate to determine what language it is. If not one of the 15 languages send to Other Languages.

  • Need to clear old Amdocs cases before SalesForce (perhaps August 29).  Anything that is in Amdocs needs to be cleared because they will not transfer over. You need to check default queue in Amdocs in the meantime. Training on SalesForce will be coming.

Hazardous/vicious site found in recent changes. Make sure your virus protection/firewall up to date because we are one of the first to come across these items (virus and cookies being injected). Be careful of external links.  

Thank you for working on recent changes and collaborating together. It helps us to

  1. See what is being touched.
  2. Catch potenial attacks


  • What did you learn this week that you want to share?

    Two new missionaries coming. 

  • What do you need help with?

Send Blake ideas on pages that need to be translated first.  He is working on translating basic articles that need to be on Wiki.  

Mark is cleaning up amps on pages. Please let him know where they are as you patrol changes.

  • Do you have questions or suggestions regarding others are working on?  

     Find time to help friends and neighbors.  Introduce  Utilize family history center.

      Jump in a help each other 4th through 9th of August.  Janell will be out.

Team Member Support Assignments Content Project
Blake -  Volunteers, Overviews, Graphics
Charles -   Non-English wiki, FHC Pages Thurston County - FamilySearch Catalog, York County
Dennis -   Moderators & Adopters County Maps
Howard - Moderators & Adopter, Welcoming Committee
Janell - 
The Boss!
LaVera -  Welcoming Committe new people, Forum Transfer down Help pages project-slow but steady.
Lee -  Developing Training - Non-English, Tech Non-English, Tech Training
Mark -  Volunteers England Articles
Rick -  Volunteers
Robin -  Volunteers, Moderators, Training Lessons for New Volunteers
South Carolina Moderator, contributing to African American Research and Columbia, South Carolina
Rorie -  New Missionary Training, Special Projects Idaho & Native American Moderator
Sandra -  Maintenance

Upcoming and Notes

  • Requests from family history centers to allow living people in photos:  Exception on policy to ban living people in photos has been changed for organizations.
  1.    They need permission from everyone in the image before using it.
  2.    Send note with link to Image Use before uploading photo (included below) with comment about assuming they are adhering to guidelines.  See grounds for immediate rejection to be aware of what is included.
  • FamilySearch Center Photo request by Nathan Murphy (See FamilySearch blog post).
  • Expect to see these photos coming through Amdocs or being posted.
  • They should have the licensing information with them.  See Image Use.


  1. Catch up Recent Changes, and do not worry about all the older ones from earlier in July.  Look for amp as you patrol; use Crtl F to find them and fix them.
  2. If you go to the family history center locator and search for a center, clicking on the link will take you to the fhc page on the Wiki.

Improve the Wiki

Wiki Project