General FamilySearch Support

For general questions related to FamilySearch and family history research, please click on the following link, https://familysearch.org/help

Technical Developer Support

Before submitting a support case, to help us assist you as efficiently as possible, please make sure you’ve reviewed our current documentation and gathered all the necessary steps and data we would need to reproduce your issue. We also highly recommend that developers consult an AI tool—such as ChatGPT or the AI assistant located in the bottom-right corner of this page. These tools often provide fast, high-quality answers to technical questions, potentially resolving your issue more quickly than traditional support channels. By leveraging AI assistance first, you can save time, maintain momentum in your work, and help reduce the overall load on our support team—benefiting everyone.

For technical developer questions regarding the FamilySearch API, please email us at devsupport@familysearch.org.