The error message "Batch cannot be opened," or a similar message can show for a variety of reasons.
- The batch may have a technical issue.
- The whole project may have a technical issue, preventing any of the batches within it to open.
Steps
- If the batch is currently in your My Batches list, return the batch, and try to open another batch in the same project.
- If you cannot open any batch in a project, click the Feedback link at the bottom of the page, and report the issue to Support along with the name of the project.
- Click Find a Project again, and choose a different project.
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