FamilySearch Support Contact Us Page

Contact Us

FamilySearch provides free support in the following ways:

Find an Answer

Find helpful content in our knowledge base, Learning Center, and Research Wiki in Help Center .

Find Local Help

FamilySearch Community

FamilySearch representatives and knowledgeable community members provide one-on-one answers to your questions about FamilySearch products and services as well as genealogy research.
Visit the FamilySearch Community

Chat and Phone Options

Support is available by telephone and chat in some parts of the world.

Give Feedback

Do you have an idea to share with us? Visit our Ideas forum .

Remote Connect Software

To better resolve your question, a FamilySearch support representative may ask to view your screen. Here is a link to the required software:
Download Remote Connect Software

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