User:Lindachappell/Sandbox

Note: Currently, all the bullet links go to “Beginners First Step” as a temporary set point. The center image links to the Wiki Home Page (Main_Page). The “HubWikiSupport” template can be found in User:Lindachappell/Sandbox2.

Help:Support team &lt;--- coordinate this link

The Full Team
FamilySearch.org has two teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical.

In addition to tier 2 and 3, any community member can be a part of Wiki Support. If you are interested in joining support, please sign your name in the table below. Some past and current members of the Support Team include:


 * If you decide to help maintain the Wiki, you may add the Wiki Maintenance userbox to your user page. To view a list of everyone who has placed the "Wiki Maintenance" userbox on their user page go to the category page. Members of the Support Team may also have a userbox on their user page for "Wiki Support".

Sign Here and someone will contact you:

Or you may contact us via this link: Wiki Support Volunteers

The Support Missionaries
The Support Team live and work around the United States, volunteering part-time from their own homes. The images link to their user pages.







The Content Missionaries
Wilma, Joy, Bo, Dawne, Ruth, Claudia

Thursday Meetings
above table is also in FamilySearch Wiki:Wiki Support/Current Support Work

Patrolling
Patrol Recent Changes (restricted access) Everyone...YES...this means YOU

General Maintenance
Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.

Content Maintenance
Work that needs some knowledge about or research into the subject matter of the articles in question. Note:When categorizing, reset to 20 so your pages load faster

Assignments
FamilySearch_Wiki:Wiki_Support/To_Do_as_Scheduled

Patron Requests
Submit Wiki Content (restricted access) Barbara, Linda

Salesforce (restricted access) Lavera, Linda

Get Satisfaction Lavera, AND xxxxxx

Special:Upload (restricted access)

*Sandra, Charles, and Robin have access to Salesforce as well

Community Council Relations
Community and the Community Council interactions Robin's Assignment FamilySearch Wiki:Administrators

Welcoming
Marilyn's Assignment Supporting Active Users (google doc) Welcoming Committee

Adopters
Diana's Assignment Active users list Special:ActiveUsers
 * This may be a dormant program (Suggestion put to Community Council)

Moderators
Myra's Assignment

Websites for Moderators: Google Doc Wiki Moderators (restricted access) FamilySearch Wiki:Moderator Help:Moderators FamilySearch Wiki:Moderator Approval Procedures FamilySearch Wiki:Moderator Lists who signed up FamilySearch Wiki:Moderator Retention FamilySearch Wiki:Moderator Responsibilities FamilySearch Wiki:Moderator/Getting Started prior discussions on moderators/adopters can be found on FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation

Advanced Maintenance and Technical Issues
Work that needs additional rights or specialized knowledge to fix. Sandra, LaVera, and Charles' Assignments

Projects
County Seat

Locations and Topics (restricted access)

FamilySearch Wiki:Wiki Support/WikiProjects

FamilySearch Wiki:Wiki Support/Responsibilities and Projects

FamilySearch Wiki:Maintenance

Requesting Information about YOUR TOWN - please share - by clicking here *You likely will not have all the information we have asked for, but please share what you can.

Reports
Reports (restricted access)

Team Assignments (restricted access)

Talk with Us
To talk to each other across the miles, we us both Skype and Yammer. Sometime during 2014 we will be switching over to another program.

Other ways to communicate with us is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page).

If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.

The Support Center
Team Members (Google Doc - needs permission)

Team Member Assignments (Google Doc - needs permission)

FamilySearch Wiki:Wiki Support/To Do as Scheduled (Subheading)

The community governs the Wiki
Here is a great title for one of the eight. "Wiki Care"

Take part in Wiki care

Help:Wiki care and support

1. What is Wiki Support (foundation)   a. Vision    b. Contributors Community                1. Talk pages               2. GetSatisfaction               3. Meetings                       i.  Support meetings                        ii. Contributors meetings                       iii. Tech meetings               4. Yammer   c. Help Content                1. Researchers               2. Contributors               3. Maintenance   d. Policies and Guidelines (several links each)    e. Governance (Wikipedia)    f. Disputes    g. Patrolling and Maintenance (several links)    h. International wikis

2. Current Support Work (Support Role?)    a. Meetings     b. Patrolling                1. Review GS, Salesforce, Submit Wiki Content               2. New pages               3. Categories               4. Talk pages               5. Recent changes    c. Schedule (talbe)     d. Assigned projects     e. Best practices     f. Things to do                1. Specific               2. General               3. Future

3. Volunteers    a. Trainers     b. Wiki care     c. Contributors     d. Moderators

4. Responsibilities    a. Support volunteers     b. Welcome/help volunteers     c. Support international wikis     d. Role management     e. Template maintenance     f. Help (content/ tours, demos, overviews)

5. Administration    a. Transparency     b. Wikipedia/Mediawiki documentation     c. Template management     d. Special pages/Magic Words

6. Team Members

Maintenance
There are two areas we focus on during our shifts: helping patrons, and patrolling the new wiki pages that come in. When you have questions, please ask in the Wiki Team Chat.

Following are the things to do during each shift:


 * 1) Submit Wiki Content - SalesForce Lavera/Linda
 * 2) Patrolling New pages everyone
 * 3) Patrolling Talk pages everyone
 * 4) Check Prioritized Categories Sandra
 * 5) Patrolling Recent Changes everyone
 * 6) Get Satisfaction LaVera
 * 7) Assigned Projects

Submit Wiki Content and SalesForce
(restricted access) Submit Wiki Content: Respond to requests as appropriate SalesForce: Answer emails in two queues:


 * Wiki Support
 * Image/Doc Approval (English only - ignore any with a language tag (-es, -fr, etc.)
 * Image approval steps for reviewers
 * Email Template for submissions containing all information
 * Email Template for submissions missing information
 * Email Template for submissions missing licensing information or personal images

Patrolling New pages
Maintenance Templates are an important resource as you are patrolling. Be aware of all of these Maintenance Templates so that you can use them as you see that things need to be done on pages.

Ensure new pages are within the wiki's scope:


 * Go to the New Pages report.
 * See the instructions for patrolling.
 * Remember the following:
 * Patrol all namespaces. Select "all" from the dropdown and click Go.
 * On Talk pages, mark questions or comments that need answers or discussion with the helpme template. (You do not need to worry about marking Indexing or Historical Records questions on talk pages. But still patrol them.)

Check Prioritized Categories
Review the "# with problem" column and resolve any you see there.

Patrolling Talk Pages

 * Look at the Recent Changes/Talk pages for patrons' questions that we can answer.
 * If we can't answer them, help find out who needs to be aware of them.


 * Go to the Recent Changes report.
 * See the instructions for patrolling.
 * Remember the following:
 * Select to view 500 results (keep Namespace selected "all")
 * Search just for the Talk pages to patrol, or use the dropdown to select the Talk page namespaces only - just be sure to check each one in turn.
 * Remember that clicking on All may not bring up the Talk pages. It's best to use the dropdown and select Talk


 * As you patrol all pages, watch for categorization issues, especially pages with no category. Add a category that makes sense, and put a note on the Talk page as a teaching tool for the contributor.

Clean up Talk Pages

 * As you review patron posts, ensure that the talk page discussions are clean and make sense. There are 3 things that make a clean Talk Page:


 * Subject Headings in front of each separate question
 * Responses are indented
 * Comments are signed


 * When comments are not signed, you can:


 * Add the Unsigned template to the page.
 * On the History of the Talk page, copy the contributor's username (text copy) and insert that into the template in place of the User name.
 * Copy the date and time from the History page (text copy) and replace that in the template in place of the time, date month, year (leave the (UTC)).
 * Example : Information copied from the History for the Talk page: 03:24, 24 January 2013 Maggiliz


 * Information copied into the template:
 * Typing:
 * Results in: Preceding unsigned comment added by Maggiliz|04:24, 24 January 2013 (UTC)

Patrolling Recent Changes

 * Spend ~30 minutes Patrolling Recent Changes:


 * Go to the Recent Changes page
 * Look for the ! in front of a page title.
 * Click on the "diff" link (or, if no clickable diff link, click on the page title)
 * Review the red text in both columns to ensure that what was added is not spam, and what was removed is not vandalism.
 * You do not have to evaluate the usefulness of the addition or deletion, but if you have concerns, you can post to the Talk page.
 * Click "Mark as Patrolled" under the revision details in the 2nd column.
 * Click to return to Special:RecentChanges.

Get Satisfaction

 * Patrons suggest changes to FamilySearch products at Get Satisfaction. Some of those are for the wiki. To review those:
 * Go to Get Satisfaction
 * Answer questions posed if necessary; bring suggestions raised back to the team for discussion.

Assigned Projects

 * You have projects to work on from day to day. The above should not take up all your time every day. Please use the rest of your time to work on your individual projects.

assignments daily work

Community Projects

Content Team (has their pet projects)

Help pages