Riverton FamilySearch Library/Contact Us-Get Help

Contact Information
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Hours of Operation and Holiday Schedule
Click "Expand/Collapse" to toggle the calendar entries.

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Lost and Found Policy:

 * High value items such as phones, purses, wallets, laptops, tablets, and other electronic devices will be turned over to the Riverton Office Building management.
 * Photographs will be stored in a folder at the Riverton FamilySearch Library for two (2) years.
 * Research notebooks, USB drives, and prescription glasses will be kept for six (6) months.
 * All other items will be kept for three (3) months.
 * Reasonable efforts will be made to find contact information on any lost item, particularly flash drives and research notebooks. We will attempt to notify the owners to determine disposition.
 * At the end of our retention period, the items will be donated to Deseret Industries or thrown away.

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Riverton FamilySearch Library

 * We do not currently offer telephone support. Questions concerning the operation of our library or the equipment and services we offer can be answered.


 * For general questions about the library call our Welcome Desk at (801) 240-9601.


 * For questions regarding the services we provide, such as our Family Story Room and available equipment resources call our Help Desk at (801) 240-9603.

FamilySearch Support

 * FamilySearch provides free support for the North America area. FamilySearch representatives and other Community members can provide answers to your questions about FamilySearch products and services as well as genealogy research.


 * The available options for North America are listed below.


 * For other areas of the world use this link.


 * Email support at: nasupport@familysearch.org


 * Live phone support: Available for Canada and the United States: Call (866) 406-1830.


 * Support Hours: North America Area FamilySearch Support Hours Of Operation for English or Spanish.
 * Monday - Saturday: 8am-8pm Mountain Standard Time (UTC -7)
 * Sunday - 1pm-8pm Mountain Standard Time (UTC -7)

FamilySearch Website
Open www.familysearch.org and click the help icon (a question mark inside a small circle) for a drop down with the following options.


 * Find a Family History Center and FamilySearch Affiliate Libraries - Find in person near your location.


 * How to Do Family History - Getting Started.


 * Suggested Topics - A list of common issues.


 * Help Center


 * Frequently Asked Questions - Find answers to some of the most-asked questions in the FamilySearch Help Center.
 * Search by Topic - Family Tree, Memories, Searching Records, FamilySearch Account, Indexing, and more.
 * Search - If you don't see what you want, you can search for more.


 * Community - The FamilySearch Community is where you can find your answers from others who may know.


 * Helper Resources - Where you will find what's new at FamilySearch, Family History Activities, Guided Research, and Quick Links of possible interest.

Ward and Stake Help
Members of the Church of Jesus Christ of Latter-day Saints with a FamilySearch account can get help from their Ward and Stake Temple and Family History Consultants.


 * Sign in to FamilySearch.org and Click the Question Mark icon.
 * Click Help Center.
 * Scroll down to the Other Help Options section.
 * Click the Find In-Person Help link.
 * Scroll to the your Ward Contacts.
 * You should find a list of consultants with contact information:
 * Name
 * Send a Message
 * Email Address
 * Phone Number

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Partner Site Support

 * FamilySearch has partnerships with various organizations. FamilySearch Support provides help using our Solutions Gallery to find and get access to our partners' products, apps, and websites.


 * For help actually using a partner's product, please contact the partner.


 * In the FamilySearch Solutions Gallery, each of our partners provides information about how to contact their support department. Partners provide email addresses, websites, phone numbers, or a combination.

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Family Tree

 * Adding and Attaching Sources to Family Tree


 * Adding Photos to Family Tree


 * Adding Stories to Family Tree


 * Family Tree


 * FamilySearch Web Indexing


 * FamilySearch's Family Tree and Memories Apps for Android


 * Fixing a Looping Pedigree in Family Tree


 * Merging Duplicate Records in Family Tree


 * RecordSeek for Recording Sources in Family Tree


 * Reserving Temple Ordinances


 * Search Tools in Family Tree


 * Searching with FamilySearch


 * Submitting Names for Temple Ordinances

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Research

 * British Research Using the GRO Indexes


 * FamilySearch Catalog


 * FamilySearch Genealogies and Books


 * Finding Ancestors Using the FamilySearch Research Wiki


 * Google


 * Great Research Sites


 * Pioneer Ancestors


 * Preparation for Trek


 * Search Tools in Family Tree


 * Searching with FamilySearch


 * U.S. Census Records


 * Websites for England Ancestry

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Technical

 * Creating a GEDCOM File


 * Creating Fan or Other Charts with TreeSeek.com


 * IrfanView


 * Register for or Recover an Account


 * Using Dropbox

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Miscellaneous

 * Ancestry.com Overview


 * FindMyPast.com Overview


 * MyHeritage.com Overview

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Forms

 * 1. Family Group Sheet with Ordinances


 * 2. Family Group Sheet without Ordinances


 * 3. Pedigree Chart with Ordinances


 * 4. Pedigree Chart without Ordinances


 * 5. Research Log


 * 6. Research Log - Internet Searches


 * 7. Research Survey Sheet


 * 8. US Census Headings - 1790 - 1930


 * 9. US Census Headings - 1940


 * 10. US Census Summary Chart


 * 11. US Record Selection Table

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Create a FamilySearch Account
If you are interested in creating a free FamilySearch account, use this link to find information on:


 * 1) "How do you create a FS account?"
 * 2) "Why do you need a free FS Account?"
 * 3) "What to do if you have trouble making a FS account."

If you feel comfortable doing it on your own, visit FamilySearch to "Create a Free Account" by clicking this link.

For additional help, the following two items are available through the courtesy of the BYU Family History Library.


 * 1) If you would like to view a tutorial showing how it is done, Click this link.
 * 2) For a "FamilySearch Registration and Settings" handout, Click here.

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Bi-Weekly Tip
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Research Specialists
Danish - Orla and Karen Pedersen are available Wednesdays from 10:30 a.m. to 4:00 p.m.

French Canadian and Native American - Roz Loudon is available Mondays from 11:00 a.m. to 3:30 p.m. She is also available by appointment at: utahroz@comcast.net.

German - Ray Joos is available at the library on Tuesdays and Wednesdays from 5:00 p.m. to 9:00 p.m.

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Microfilm Collection

 * Family Searched announced: "Huge news: after 83 years of filming the world’s historical genealogical records, FamilySearch has completed digitizing its 2.4 million rolls of microfilm. The best part? The archive, which contains information on more than 11.5 billion individuals, is now available for free on FamilySearch.org.


 * For more information, Click to read the complete announcement.


 * All of the digitized microfilm can be viewed by searching the records on FamilySearch.org.


 * Click to the Explore FamilySearch Collections (Requires FamilySearch Sign in)


 * Our Library has a very limited collection of microfilms and microfiche still at the library. Most have been returned. Those remaining are mainly from the United States and Europe (including Scandinavia and the United Kingdom).


 * The library is equipped with a single digital film reader that has the capability to print film and microfiche images or save them to storage media.

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Missionary Service Opportunities
Getting Started


 * The first step is to schedule an interview with the Area Temple and Family History Consultants at the Riverton FamilySearch Library by calling either Elder Ekblad at 801-240-9625 or Sister Ekblad at calling 801-240-9615. The interview is required for all those who desire to serve as a Church-service missionary at the library.  Experience with family history, computer skill level, availability, personal limitations, library needs, start date, hours per week, and length of service will be discussed during the interview.  Please do not submit any forms until after the interview.

Service Options


 * Volunteer opportunities are no longer available. Only Church-service missionaries are being considered.


 * Church-service Missionary
 * Missionaries at the Riverton FamilySearch Library are required to serve at least two days per week, seven hours each day, plus one Saturday a month. There are no restrictions to the maximum number of service days per week, but total hours can be no more than thirty-five.


 * Length of Service
 * Missionaries serve for a recommended minimum of twelve months and can choose longer periods of time in six-month increments.

Library Hours


 * Sunday - Closed
 * Monday - 9:00 a.m. to 5:00 p.m.
 * Tuesday, Wednesday, and Thursday - 9:00 a.m. to 9:00 p.m.
 * Friday - 9:00 a.m. to 5:00 p.m.
 * Saturday - 10:00 a.m. to 4:00 p.m.

Shifts Available


 * Monday and Friday - 8:30 a.m. to 3:30 p.m. and 10:00 a.m. to 5:00 p.m.
 * Tuesday, Wednesday, and Thursday - 8:30 a.m. to 3:30 p.m. and 2:00 p.m. to 9:00 p.m.
 * Saturday - 9:30 a.m. to 4:00 p.m.

Orientation and Training


 * A week of library staff orientation and training is available to new missionaries. Other options are arranged for those who can not attend the week-long training session. Mentors can be assigned to new library staff until they become comfortable serving patrons at the library.

Staff Meetings


 * Staff meetings are held monthly on the second Friday from 8:00 to 10:00 a.m. All staff members are required to attend this meeting to receive updated training and to discuss current library issues and policies.

Completing Forms


 * Church-Service Missionaries need to complete the "Recommendation for Church-Service Missionary" form on www.churchofjesuschrist.org

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Maintained by: Elder Tom Stubben 

Last modified: 12/06/21