User:Amberannelarsen/sandbox176



This information will be updated as we determine the best ways to serve our guests, keep our staff safe, and align with guidance from the leadership of The Church of Jesus Christ of Latter-day Saints and local government guidelines during these uncertain times.

1. When will the Family History Library re-open?
We currently do not have a precise opening date. We will announce a date when it has been approved, and when we can do so safely for our staff and our guests.

2. What will the process be to re-open?
The Family History Library will re-open in 3 phases:


 * Phase 1: Open by reservation only, 2-3 days a week, limited hours, professional researchers working for clients will have priority, and groups will not be accommodated during Phase 1.
 * Phase 2: An intermediate phase gradually shifting between Phase 1 and Phase 3.
 * Phase 3: Regular days and hours, all services, open to all.

4. What will the hours be?
The Family History Library will be open for limited hours during Phase 1. It will be open from 9:00 a.m. to 1:00 p.m.

5. What precautions are you taking to protect Library users and staff, and minimize risk of infection?
We hold the safety of our staff and our guests in the utmost importance. We will follow state guidelines regarding social distancing, limiting the number of guests and staff on each floor, wearing masks, frequent hand-washing, and thorough cleaning of the building. Hand-sanitizing stations are available on each floor. We ask that guests and staff stay home if they are experiencing any of the symptoms of COVID-19. Books and films that have been used will be shelved between 12 and 24 hours after use. Online consultations will be available to assist guests both on-site in the Library and remotely.

6. Will I be required to wear a mask?
Yes, during Phase 1 all staff, missionaries and patrons will wear face masks or shields.

7. What services will be available?
The following services will be available during the Phase 1 re-opening:


 * A limited number of staff
 * High Density retrieval
 * Computer stations with social distancing
 * Books, microfilm, and microfiche (will be re-shelved 12 to 24 hours after use)
 * Book scanners
 * Restrooms
 * Hand-sanitizing stations on each floor
 * Elevators (social distancing practices should be followed as possible)

8. What online services are available?
One-on-one online consultations: https://bit.ly/2YgRWjN FamilySearch Communities: https://bit.ly/3hKQdLm Online classes and webinars: https://bit.ly/34JqxIV Learning Center: https://bit.ly/2Cp0o8e

9. What services will be available at a later date?

 * Main floor Discovery experiences
 * Drinking fountains
 * In person research consultations

9. Will I be able to use the books and microfilm/fiche?
Yes. Books, microfilm, and microfiche will be available for use and will be refiled between 12 and 24 hours after use.

10. Will the vending machines and snack room be open? What about drinking fountains?
Yes.

11. Will I be allowed to research on multiple floors?
Yes.

12. Why are you giving preference to professional researchers?
We understand that many professional researchers depend on the Family History Library’s resources for their livelihood. The Library’s closure has significantly affected their ability to continue research for their paying clients. Because of this, during the Phase 1 opening, we will give preference to professional researchers.

13. Who is considered a professional researcher?
During Phase 1 of the re-opening of the Family History Library professional genealogists are considered to be those whose living depends on accessing genealogical records.

14. Will research specialists be available if I have a question?
No. Staff will be available online to answer your questions via Microsoft Teams. These online consultations have video and audio capability as well the option to share screens to best understand and answer your research questions.

15. When will you open with regular days/hours?
A full re-opening is dependent on the local COVID-19 infection rate, as well as direction from Church Of Jesus Christ of Latter Day Saints officers and state and city authorities. We do not yet have a date set for a full re-opening.

16. If my 3-hour morning appointment is up and there are still openings in the afternoon, may I stay to research?
Yes.

17. My genealogy group would like to visit the FHL. Are you admitting groups?
During Phase 1 we will not be admitting groups.

18. I would like to bring my youth group to visit the Family History Library Discovery Center. Can we come?
During Phase 1, the Discovery Experiences will not be available and we will not be admitting groups.