FamilySearch Wiki talk:Wiki Support/Responsibilities and Projects

Wiki Transition
Fran, as we work through the Wiki transition, we are discussing the planning and trying to determine how to work with the community on the items below and how to organize the work. We'd like to lay out what things look like in the community and how "big" each responsibility is. Could you help us fill out the following table with additional information so that we know what we are looking at?


 * Hours/wk is how much time is needed to do the task the way it should be done
 * Comm% is what % of the work is currently done by the community
 * Staff% is what % of the work is currently done by staff or missionary support
 * Notes is just for additional information

What am I missing above? Am I looking at this right? What are other ways you find out how "big" each of these projects/maintenance responsibilities are? VasquezJL 22:47, 11 November 2010 (UTC)


 * I moved this discussion from my personal talk page to this newly created Support project page for Tier 2 support. --Fran 20:48, 16 November 2010 (UTC)

Media links
Today I got a phone call from a staff member here in the department about creating a link to a pdf file. I should have sent her to Tier 2 support or to the help page if there is one. Training: when people add a pdf file or a powerpoint file to the wiki, the best type of link to create is the Media link. I explained how to do that, but I really think there's a help article that explains it. The media link will automatically open the file whereas the image or file link will only take the user the page in the wiki where the file is stored. Understanding the different types of internal wiki links that can be created is critical for tier 2 and 3 to know. --Fran 19:46, 1 December 2010 (UTC)

Categories on this page
Why was the "Help" and "Beginners" category added to this page? With the possibility of all the help content contained in the Help namespace, I don't think it's advisable to include this project page in the Help category & namespace. The Support project in-and-of-itself is not a Help content page that would benefit the end users in their use of the wiki. Neither is this project a "Beginners" project or help content for beginners in research or beginners in wiki usage. Please help me understand why the two categories should remain on this page. Thanks in advance for your thoughts... -Fran 23:46, 1 December 2010 (UTC)

Wiki Newbies - Potential agendas

 * Agendas would be helpful to people who would benefit -- which may be many people.
 * Some meetings could be recorded or repeated periodically. Recordings and meetings could be mentioned in the welcoming process.

Webinars


 * Register
 * Create User Page
 * Edit something

Short training


 * Create a link
 * One or two of the "Keys to Success in using the Wiki"
 * Using a discussion page

Items from the community


 * As found through contacting Support
 * As added/requested by attendees

Enhancing Support


 * Adding mentors?
 * Enhancements made in the last [month? year?]
 * Where they make requests (forum thread? Wiki discussion page?)

Genealogist Meeting - Suggested agendas

 * Best practices
 * Making informative links


 * Ideas of what to add
 * Highlight projects
 * Show idea pages


 * Links to pertinent Forum threads, Wiki pages, and discussion pages
 * Review a "Keys to Success" item