Talk:New York, County Naturalization Records (Family Search Historical Records)/Known Issues

You have to stop acting like you are doing God's work (politely)
I have no where to put this so, here we go. OK, I do not mean this to be flippant, and I do not mean any disrespect. I mean to be polite. But, you (Family Search) have to stop acting like you are doing God's work. You have to act like you are running a business, even if you are not. So, what do I mean? If I came up to a bookstore where I shopped every day, and spent money, and thus supported the business and there was a sign that read: "this store is currently unavailable" I would think the storeowners lost their mind. How could any store stay in business with this attitude. Was there a death in the family? Will it re-open Thursday? Are they closed for good? Are they painting and will not be available for a week? Did they go out of business&gt; How about if I came to the gas station where I had shopped for 20 years and there was only a sign that read: "our gas is currently unavailable", again I would think the owners had lost their minds. How could they stay in business? When I contacted them and asked why the gas was unavailable, and when would it be available, and a person only answered because "the gas is currently unavailable" again I would ask, are these guys for real? But this is exactly what you do. You have a great, no fantastic, web site, but actual customer service is abysmal. Yes, you respond quickly, but with junk answers. Did it ever dawn on you to add a couple of sentences fro square one? How about... we are updating our files and hope to have these records available by the first of September 2099. Or, some banana deleted all of our files and we have to re-scan them and don’t have aclue when we will be done? At least no one would be wasting his or her time. But, in answer to an inquiry as to why the files are not available, and you say because "they are not available" that is, well, rude. OK, that is my two cents. I have another 50 cents, but that can wait.