User:Sjkennedy/sandbox2

FamilySearch Wiki:Wiki Support/Responsibilities and Projects Edit This Page Wiki Support > Responsibilities and Projects People.png

Contents [hide]

1 Wiki Community 1.1 Priority 1: Support existing volunteers 1.2 Priority 2:Welcoming/helping new volunteers 1.3 Priority 3: Supporting international wikis 2 Wiki Policies and Guidelines 2.1 Priority 1: Role Management 3 Wiki Maintenance 3.1 Maintenance Templates 4 Wiki Help 4.1 Priority 1: Watching Important Content 4.2 Priority 2: Wiki Tours, Demos, Overviews, etc.

[ edit ] Wiki Community [ edit ] Priority 1: Support existing volunteers

Communication through Salesforce (including uploads of images and files) and talk pages Management/enforcement of guiding principles and policies in the wiki (not the Style Guide, but about how people interact) Support Documentation

[ edit ] Priority 2:Welcoming/helping new volunteers

Welcoming Committee Training new volunteers Volunteer recruiting management

[ edit ] Priority 3: Supporting international wikis

Help build foundation of support and maintenance in other wikis Assist with translation of help pages

[ edit ] Wiki Policies and Guidelines [ edit ] Priority 1: Role Management

The Wiki provides several different types of roles. Having an understanding of the different roles and the process by which a user can have their role changed is critical. The management of the roles for different users will be an ongoing task for the Wiki Support Team Leaders.

Manage the roles for all support staff who come and go.

List of Users List of Moderators List of Reviewers List of Bots List of Bureaucrats List of Oversights List of Administrators List of Widget Editors

Manage other roles within the wiki held by staff, missionaries, volunteers, and the general wiki community. See the following pages for details about role management:

Help:Assigning permissions See GroupRights for a definition of the roles. See UserRights (Bureaucrat permissions required) to change the role for a user.

Administrators in the wiki will come and go. The role will need changing for those who are no longer administrators.

Contacting an administrators (also known as Sysops or system operators)

Reviewers are typically those who are assigned to upload images to the wiki. The Reviewers are constantly changing, therefore the role will need to be removed when the user is no longer assigned to upload images. See Reviewer Approval Procedures for instructions on assessing a request from a patron to be a reviewer and steps to be followed for training them.

Helpful Links:

Image use Getting approval for Family History Library collection images to be used on FamilySearch Wiki Help:Uploading images and files Help:Submitting images for approval

Moderators for the wiki content will come and go. The moderator role assigned to the users will need changing accordingly. See Moderator Approval Procedures for instructions in handling requests from individuals wishing to be Moderators. Pages in the wiki related to the moderator role include:

Moderator The Purpose of Site Moderation Category:Moderators Category:Roles in the FamilySearch Wiki (Userbox used to identify moderators) Moderator Responsibilities

[ edit ] Wiki Maintenance Janitor.png

The Wiki Maintenance and Cleanup Project

Currently assigned maintenance tasks can be viewed on the Wiki Support/Wiki Projects page. [ edit ] Maintenance Templates

Be familiar with all the Maintenance Templates. Review the documentation for each template. The documentation resides on each individual template page. Review the category page for each template to see the current list of pages that have had the template added to the page. Provide support and follow-up on the maintenance templates. The community members who are contributing content should be encouraged to respond to the requests for content from some of the templates (citations needed, ambiguous page title, outdated articles, etc.) Reporting on the status of the maintenance templates is something that needs to be developed.

[ edit ] Wiki Help [ edit ] Priority 1: Watching Important Content

Go through the help pages and watch any under your area of responsibility. (You could watch all Help pages, for example, or just a sub-set of them.)

Patrolling Help:Patrolling new pages Help:Patrolling recent changes Help:Patrolling Talk pages

When you receive emails on changes, scan changes for anything you might feel a need to review for accuracy. Use the opportunity to teach others if you see any problems with the editing of the pages you are watching.

[ edit ] Priority 2: Wiki Tours, Demos, Overviews, etc.

Numerous articles about using the wiki exist as content pages in the wiki. An overall review, organization, and content improvement will be an ongoing task for the tier two community. All pages related to tours, demos, overviews, etc. should be identified, edited, and managed on an ongoing basis:

The wiki Help:Tour page(s) were created to help people use the wiki. Basically this is a different type of help. Revisions to the content may be needed. The Help:Videos and Lessons page lists the multimedia demos available in the wiki. The Help:Navigation page is another page that was created to help the users understand and use the wiki to find answers to their research questions.

Categories: WikiProject Support | Training

This page was last modified on 8 May 2015, at 16:24. This page has been accessed 7,287 times.