When we receive proof of a user's death, we disable accounts of deceased users.
- Members of The Church of Jesus Christ of Latter-day Saints: the system disables the account after a local clerk adds the death information to the membership record.
- Public users: A living person who knew the deceased user can submit proof of death to FamilySearch Support. Then, we can disable the account.
Surviving family members cannot inherit or gain access to a disabled account. This includes messages and memories.
For questions, please contact FamilySearch Support.