When you help someone else with the Planner or the helper feature, you can use most of the FamilySearch website as if you were that person.
What you can do
- Preview the person's information in Family Tree in order to prepare a personalized lesson plan.
- View information about living people in the person's tree.
- See, add, and correct information in Family Tree.
- Upload, tag, link, and manage memories.
- Open a memory, and see any comments others added.
- Manage family names for the person, including the following:
- Request and reserve temple ordinances (including with the Ordinances Ready tool).
- Print family name cards.
- Share family names.
- Unreserve family names.
What you cannot do
- Access the account holder's personal information in Settings.
- Use the FamilySearch messaging service on behalf of the person. The messages you send show as from you.
- Access the family groups to which the person being helped belongs. In order to maintain privacy within the group, helpers cannot do either of the following:
- Send messages to a group on behalf of the person being helped.
- View and print family name cards from the group's shared reservations.
- View the family group tree.
Members who need help with the above should contact the administrator of the family group instead. Family groups are a great place for families to work as a united team, which includes helping each other learn and use FamilySearch and resolve issues. Knowledgeable family group administrators can perform an important role in their families by helping with this help and training.
- Sign in to help a deceased member.
- Add comments to memories.
Related articles
Can I send messages or add comments as a helper?
How do I use the Planner to view another person's information in Family Tree?