On rare occasions, you may find a review batch that has many records that still need to be indexed. A few examples where you might see this are listed below:
- The indexer only indexed a couple of records out of many on the image or marked many blank that should not be.
- The indexer marked an image as having no extractable data, but the image has many records to index.
- None of the information that the indexer entered matches the information on the image.
When something like this happens, you should send the batch back for re-indexing or index it yourself and resubmit it. Note that sending a batch for re-indexing should not be a common occurrence. If you see a lot of batches that need to be re-indexed in the same project, contact FamilySearch to report the issue.
If you put time into a batch before you realize that there will need to be significant additions, you can finish the batch and submit it. Your changes will not be preserved if you return the batch for re-indexing.
Steps
If you need to return a batch for re-indexing, follow these steps:
- Contact FamilySearch Support, and let them know what the batch number is.
- Hold onto the batch for a minimum of 24 hours to allow FamilySearch Support enough time to research the issue.
- In the top menu, click Batch, and then, in the drop-down menu, click Re-index Batch.
- In the box that opens, indicate whether to keep or delete the data.
- If many records are missing, but what’s there is correct, select Keep the indexed data.
- If all or most of the information is incorrect or doesn’t match the image, select Delete the indexed data.
- Click Return Batch for Re-indexing.