FamilySearch center computers from the Family History Department usually come with a 3-year warranty. If you have hardware* problems with a Church-provided computer, first reimage or reinstall all of the software that shipped with the computer. If the problem continues, and the warranty period has not expired, take the steps below:
- The stake technology specialist calls the computer manufacturer. Contact information for a specific country is on the manufacturer international country website.
- Dell computer located in Germany. Support information is at http://support.euro.dell.com/support/index.aspx?c=de.
- HP computer located in Australia. Support information is at www.hp.com. For the country, click Australia. To find the support number, click Contact Us.
- Have your computer model, service tag, and serial number at hand (on the white sticker on the computer case).
- Be sure to write down the Dell or HP case number that the technical support representative gives you.
- If you experience any problems as you try to get service for your computer or if the warranty has expired, contact FamilySearch Support.
*Hardware problems involve the physical components of the computer itself. Examples include bad memory errors or bad or unrecognizable drive errors.
The steps in this article apply to regular FamilySearch center computers and Digital Imaging System computers sent from Church headquarters. The instructions do not apply to any other computers in a FamilySearch center.