If the Lexmark printer driver installation wizard crashes, try the following steps. If you still have problems, please contact FamilySearch Support.
- Put the driver disk into the drive of the computer.
- Go to Start.
- Click Settings.
- Click Printers and Faxes.
- Click Add a printer.
- Click Next.
- Click to remove the check beside Automatically detect and install my Plug and Play printer.
- Click Next.
- Check Create a new port, and click Standard TCP/IP Port from the list.
- Click Next.
- Click Next.
- Type the static IP address of the Lexmark printer.
- Click Next.
- Click Finish.
- Click Have Disk.
- Click Browse.
- Click D:\drivers\win_xp (if the disc is in the D drive; please edit the folder here).
- Follow the instructions, and print a test page.