How do I use FamilySearch Messages?

FamilySearch Messages is a tool for communicating with people who have contributed information to Family Tree.

The initial message must be sent through the Send a Message option that you see when you click a contributor's name in Family Tree. Sending a message through Family Tree—or receiving a message—transfers the person's name to your contact list in Messages.

Steps (website)

Access your messages

  1. In the top-right corner of, click the Messages icon. The icon is the dialogue box with 3 horizontal lines inside of it.
  2. A box for previewing your messages appears. To go to the main Messages page, click Show All Messages.
    • You can also scroll through the preview and click the message you would like to read.

Read and respond to messages

  1. The FamilySearch Messages page is similar to most email in-boxes.
    • In the column on the left, you see a list of communication threads.
    • In the main viewing area to the right, you see the conversation.
  2. To read or continue a conversation, click the person's name in the column on the left.
    1. Type your message in the small, rectangular box at the bottom of the screen.
    2.  When you are ready, click Send.

Begin a new conversation

  1. To begin a new conversation, in the top-left of the screen, click New Message.
  2. A drop-down list appears.
  3. Click the name of the person you want to send a message to. You can add more than one.
    • You can also begin typing the person's profile. When the person's full name appears, click it.
  4. Type your message into the small, rectangular box at the bottom of the screen. 
  5. When you have finished typing your message, click Send.
    • You can choose to send a message by pressing either Return or Shift+Return. You can control line returns in longer messages. Click Change near the send button.

Steps (mobile app)

  1. Open the Family Tree mobile app.
  2. Open the menu screen.
    • Apple: In the bottom-right corner of the screen, tap the 3 dots.
    • Android: In the top-right corner of the screen, tap the 3 bars.
  3. Tap Messages
  4. Your messages appear. If the messages are in categories, the category titles appear at the top. Tap a category.
  5. Scroll through the list of messages until you find the one you want to read. To read, tap the message.
  6. To respond, enter your message in the small, rectangular box at the bottom of the screen.
  7. When you finish, tap the send icon.

Steps (Family Tree Lite)

Family Tree Lite does not offer messaging. Please use the website or the Family Tree app instead.

How do I delete a message in FamilySearch Messages
What are the rules for discussions and messages?
How do I mute or block someone from messaging me?
How do I report abuse, spam, inappropriate memories, and other content?

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