Contact Support

FamilySearch provides free support through its online Community. FamilySearch representatives and other Community members can provide answers to your questions about FamilySearch products and services as well as genealogy research.

Visit the FamilySearch Community


In addition to the Community, the following phone, chat and email options are available in the areas below:

Asia Pacific Area FamilySearch Support

Live Chat support is available in this area.


Asia Pacific Area FamilySearch Support Hours Of Operation

Support Language:

Hours:

Time Zone:

English

Monday-Friday 9am-5pm; Saturday 9am-2pm, closed Sunday

GMT +8

Mandarin

Monday-Friday 9am-9pm; Closed Saturday; Sunday 12pm-9pm

GMT +8

Korean

Monday-Friday 9am-6pm; Saturday 9am-12pm, closed Sunday

GMT +9

Japanese

Monday-Friday 9am-5pm; Saturday 9am-3pm, closed Sunday

GMT +9

Live phone support is available in the following areas:

Australia 1800-953-143

Cook Islands 09131+866-288-5196

Fiji 3000110

Guam 18662685203

Hong Kong 800-90-8547

India 000-800-100-9608

Japan 0120-944-161

Macau 800444

Malaysia 1800816264

Micronesia 555+866-285-6539

New Zealand 0-800-44-3296

Northern Mariana Islands 18662685203

Pakistan 00-800-3-001+866-295-4037

Palau 02-222+66-299-0495

Philippines 1800-1110-2247

Singapore 800-1301-465

Solomon Islands 0813+866-299-0497

South Korea 080-822-0286

Sri Lanka 45-8000+66-295-4041

Taiwan 0080-112-7770

Thailand 001-800-13-202-1556

Tonga 0800 342

Vanuatu 81116


Europe Area FamilySearch Support

Europe Area FamilySearch Community Groups
Language:Help Center Category:Public Group:
Čeština – Czech

Středisko nápovědy

Community Středisko nápovědy - Čeština

Dansk – DanishHelp CenterKommer snart
Deutsch – GermanCommunity Hilfebereich - DeutschCommunity Gruppe: Familysearch - Deutschsprachig
EnglishCommunity Help Center – EnglishBritish Isles Family History Research
Español - SpanishCentro de ayudaFamilySearch España
Française – FrenchCentre d’assistanceFamilySearch Francophone
Italiano – ItalianCentro assistenzaFamilySearch - Italia
Magyar – HungarianSúgóközpontFamilySearch Magyarország - Hungary
Nederlands - DutchHelpcentrumFamilySearch Nederland/België
Norsk – NorwegianHjelpesenterFamilySearch Norge
Polski – PolishCentrum pomocy
Português – PortugueseCentro de ajudaFamilySearch Portugal
Română – RomanianCentru de AjutorFamilySearch Romania
Suomi – FinnishTukikeskusFamilySearch Yhteisö Suomi
Svenska – SwedishHjälpcenterFamilySearch Sverige
Русский – RussianСправочный центр

Live phone support is available in the following areas:

Austria 0800-292846

Germany and Switzerland 00-800-1830-1830

Support hours are Monday-Friday 9am-5pm (GMT +1); Closed Saturday and Sunday.


Latin America Area FamilySearch Support

Live Chat support is available in this area.


Latin America Area FamilySearch Support Hours Of Operation

Support Language:

Hours:

Time Zone:

English

Monday-Friday 8am-8pm; Saturday and Sunday 1pm-8pm

Local Time

Spanish

Monday-Friday 8am-8pm; Saturday and Sunday 1pm-8pm

Local Time

Portuguese

Monday-Friday 8am-8pm; Saturday and Sunday 1pm-8pm

Local Time

French

Monday-Friday 8am-8pm; Saturday and Sunday 1pm-8pm

Local Time

Live phone support is available in the following areas:

Anguilla 18774303435

Antigua and Barbuda 8662467984

Argentina 0-800-666-1833

Bolivia 800-10-0547

Brasil 0-800-891-6465

Cayman Islands 8662467984

Chile 800-711-333

Colombia 01-800-518-3275

Costa Rica 0-800-032-0002

Dominican Republic 1-800-751-9009

El Salvador 800-6331

Honduras 8000-121+05-866-529-6853

Mexico 01-800-112-4511

Montserrat 18774303435

Panama 8000210

Peru 0-800-71-121

Puerto Rico 1-866-406-1830

St. Kitts 800-987-7927

The Bahamas 1-866-871-4155

Trinidad and Tobago 1-800-202-1589

Uruguay 40191009


North America Area FamilySearch Support

Live Chat support is available in this area.
Email support is available for this area at the address: nasupport@familysearch.org


North America Area FamilySearch Support Hours Of Operation

Support Language:

Hours:

Time Zone:

English

Monday-Saturday 8am-8pm; Sunday 1-8pm

GMT -7

Spanish

Monday-Saturday 8am-8pm; Sunday 1-8pm

GMT -7

Live phone support is available in the following areas:

Canada 1-866-406-1830

United States 1-866-406-1830

North America Holiday Schedule
Holiday, Date or Event:Hours:
New Year's DayClosed all day
Easter SundayClosed all day
Independence DayClosed all day
ThanksgivingClosed all day
Christmas EveClosed all day
Christmas DayClosed all day
December 26, 2021Closed all day
Memorial DayClose early (5:00 PM MT)
Labor DayClose early (5:00 PM MT)
Thanksgiving EveClose early (5:00 PM MT)
New Year's EveClose early (5:00 PM MT)
General Conference SaturdayClosed all day
General Conference SundayClosed all day


Remote Connect Software

A FamilySearch support representative may ask to view your screen to better resolve your question. Here is a link to the required software:
Download Remote Connect Software

Related articles

Where do I find a family history center?
Visit the Family History Library in Salt Lake City, Utah
How do I give feedback to FamilySearch?
How can I get help with a partner site or app?

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