Exceptional Service Instruction
This series of lessons on exceptional service will assist you as you strive to provide high quality service to guests at FamilySearch. In these lessons you will be introduced to ways you can achieve exceptional service through the use of soft skills. Another name for these skills is interpersonal skills, which means these skills are intended to help you learn the best ways to interact with others. Use the table of contents below to go to each lesson.
Lessons
Lesson Tracking
If required by your area, be sure to submit your progress as you read through the exceptional service lessons. Use the button below to go to record your progress.
Learning Experience Journal
The Exceptional Service Journal is currently only available in English, Spanish, and Portuguese. Additional languages can be made available upon request.
Be sure to download the journal to save your progress.
Be sure to download the journal to save your progress.
Introduction to Providing Exceptional Service at FamilySearch
Effective Writing Techniques for FamilySearch Support
Empathetic Listening and Finding the Root Cause of a Problem
Exceeding Expectations and Anticipating the Needs of Guests
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