The Image Quality team inspects a statistical sampling of images. Depending on the number and type of problems they find, folders are marked as either having passed, or they are assigned for rework.
The Image Quality team does the following:
- Checks the image quality.
- Checks the image quality and marks each image as pass or fail. Depending on the type of quality issue, a warning for the folder may be issued.
- If folders need to be reworked, sends an error code to the operator through email or the Camera Operator Feedback Dashboard.
- Along with pass or fail designations and rework orders, sends detailed image-quality information to operators.
Sections:
Image Quality Checks and Feedback Errors
Obtaining Results from the Ingest Center
Reworking a Folder
Resending Folders
How to Cancel a Rework Request
Image Quality Checks and Feedback Errors
| Error Code | Description | Example |
| 001 | Motion Blur—Something moves during image capture. Images are blurred when there are more than 3 transitional pixels on one side of a character than the other. The direction of the blur can be from top to bottom, side to side, or diagonal. | 
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| 002 | Clipped—The image is clipped, as represented in a histogram view of the image with tonal values that cut off abruptly instead of being distributed in a bell-shaped curve. This indicates something changed with the lighting. Whiteboard and grayscale calibrations need to be redone. | 
Image is too dark. (May also appear too light.) See The Histogram Window Icon. 
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003 | Covered Information—Something is covering information in the image. | Notice how the page itself is covering some information.
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| 007 | Extra Material in Frame—Extra items are in the image and need to be removed or cropped out using a template. The extra items could be hands, tape, paper clips, and so forth. | Notice the hand in the image.
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| 010 | Improper PPLS (Pixels Per Line Segment) or Wrong PPI (Pixels Per Inch). Lines in images have fewer than 3–4 pixels per line segment. The threshold score is 79.9 or below, and the array is not maximized. (This is LSI.) | |
| 011 | Improperly Cropped—A cropping problem. A correctly cropped image must have a 0.5 to 1 in. (1.27 to 2.54 cm) border on all sides. | Notice that the top of the page is missing; it is improperly cropped.
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| 014 | Metadata Error—A problem with the descriptive information entered during folder creation, usually due to using a nonstandardized locality or record type, characters that are not recognized, or data that is not granular or correctly representative of the archival unit. | Locality Incorrect: Minnesota, United States Correct: Wright, Minnesota, United States Record Type Incorrect: Grave Field Record Correct: Burial Application |
| 018 | Quality Tag Issue—Image quality tags were not added for images that do not meet quality standards and do not have an explanation. | The image needed the tight binding image quality tag.
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| The image needed the faded or damaged documents image quality tag. | ||
| ||
| 019 | Out of Focus—Information on the image is not sharp and within the camera's depth of field. Images are out of focus when there are more than 3 transitional pixels on both sides of the line. | Notice that the lines in the image look slightly fuzzy.
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| In an out-of-focus image, more than 3 transitional pixels show on all sides of a character. | ||
| ||
| 022 | Reflections—There are bright spots in the image that obscure the text. Reflections can be caused by shiny paper, ink, or lamination. | Notice the bright line along the left side that is obscuring the text.
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| 028 | Whiteboard Condition—Faint spots are found on images, causing a warning to be issued. These spots are caused from a dirt smudge or some other object on the whiteboard when it is captured. If the spots obscure text, the image fails the image quality check. Note: This is only an issue with the Illunis camera. | Notice the spot on the whiteboard. This spot appears on all images in the same location.
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| 029 | Wrong Image or Metadata—Images of records are outside the scope of the project or listings. | |
| 031 | Wrong Image Orientation—Images are not readable because the top of the document is not at the top of the image. | Notice that the top of this document is on the left side.
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| 032 | Wrong Polarity | |
| 033 | Defective—The image does not open. | |
| 034 | Corrupted—The image contains corrupted pixels. |
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| 035 | Wrong Capture Mode—The camera operator used the wrong capture mode. For example, only 1 page or document is allowed in an image unless a single record spans across 2 pages of a book | This is not a register. Each page should be split into its own image because a single record does not span across both the right and left pages.
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| 036 | Missing Documents—A document was not captured that should have been. | 
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| 037 | Failed Ingest—The folder failed in ingest. | |
| 099 | Other—Any other problem that does not fit into another defect category. |
Obtaining Results from the Ingest Center
At the ingest center, each hard drive is uploaded to the FamilySearch servers. All folders undergo a quality standard check and a metadata check. The results are sent to your Camera Operator Dashboard. This will outline all production for each week of a project and will highlight any reworks that need to be done.
Step 1: Connect the external hard drive.
Note: When you connect an external hard drive, DCam checks the operator number in DCam with the operator number on the hard drive to make sure they match. If they do not match, a warning message appears. If the hard drive belongs to a different operator, click Cancel, and contact your supervisor.
Step 2: In the main screen, click Process Data from Headquarters.
Step 3: Folders that passed the image quality and metadata check are automatically identified, and the operator is asked if he or she would like them deleted from the image I drive. Click Yes.
Step 4: Folders that need to be reworked automatically show the status rework.
- Open and the images remain in the folder.
- Use the results you receive to identify and address issues in the rework folder.
- Make sure no other images in the folder exhibit the same quality standard issues.
- Retake, evaluate, and close the folder.
- Transfer it to the HD.
Note: The Image Quality team only reviews a statistical random sampling of images in a folder. They may indicate other images with problems. If you only retake the identified images without reviewing the other images in the folder, you could receive rework for the same folder again.
Step 5: After the hard drive has transferred the information, wait about 1 minute before turning off and disconnecting the external hard drive.
Note: If external hard drives are turned off and disconnected too quickly after transferring information, some files may become corrupted.
Reworking a Folder
When a folder fails the image quality check, it must be reviewed and recaptured.
Step 1: Review the reason that the folder failed the image quality check.
Step 2: Indicate that the folder must be reworked.
Step 3: On the home screen, click Transfer Folders to External HD.
Step 4: Click the Ship History tab.
Step 5: Click Update Folder Status.
Note: The update folder status button is disabled until a folder in the list is selected. It is only enabled for folders that can have their status updated.
Step 6: Enter the password from your supervisor, and click OK.
Step 7: To show the folders in the shipment, under the All Folders heading, click the down arrow.
Step 8: Using the project and media number, find the shipment that contains the folder to be reworked.
Step 9: Next to the Folders Needing Rework, click the check box.
Step 10: At the bottom of the screen, click Reopen for Rework.
Step 11: On the confirmation message, click OK. The status changes to Rework—Open.
Step 12: Open the folder, and review the images. To flag the bad images, click Evaluate.
Step 13: Decide whether to delete only a few images or all the images.
Step 14: Recapture or retake the bad images.
Step 15: Evaluate the new images.
Step 16: Close the folder.
Step 17: Ship the folder back on the external hard drive.
Resending Folders
You may occasionally need to resend folders to the processing center. There are a number of possible reasons:
- The image file was corrupted while being transferred to the external hard drive.
- Images are missing from the folder.
- Some images need to be recaptured.
Note: You need a password from your supervisor to resend a folder.
To resend a folder, follow these steps:
Step 1: Open the Transfer Folder to External HD dialog.
Step 2: In the upper left portion of the screen, click the Ship History tab.
Step 3: In the bottom right corner, click Update Folder Status.
Note: The update folder status button is disabled until a folder in the list is selected and is only enabled for folders that can have their status updated.
Step 4: Enter the password from the supervisor, and click OK.
Step 5: At the bottom of the Transfer Folders to External HD dialog, additional buttons display.
Step 6: To show the folders in the shipment, under the All Folders heading, click the down arrow.
Step 7: Using the project and media number, find the shipment that contains the folder to be resent.
Step 8: To resend the files, click the check box next to Folders.
Step 9: At the bottom of the screen, click Resend.
Step 10: In the Confirm Resend Folders box, click Resend 1 Folder. The folder status changes from Shipped to Resend—Closed.
Step 11: To transfer the folder to the current external HD from the Current Shipment tab, click Transfer to External HD.
How to Cancel a Rework Request
When you cannot complete a rework request, follow these steps to cancel it.
Step 1: Submit a cancellation request to your area manager.
Step 2: The area manager either approves or denies the cancellation request.
Step 3: The area manager then sends the approved or rejected cancellation request to you and to the Image Quality team lead.
Step 4: If the cancellation has been approved, reship the rework folders on the next outgoing external HD.
Step 5: Include a paper copy of the approved rework cancellation form with the external HD in the pelican case.