At the Workstation in the Archive
If DMAP is not working properly, check each of these things while at the workstation:
- Make sure the router light is on.
- Make sure the phone is connected to the Wi-Fi network named DCam Computer.
- Click Preferences and check each of the following:
- In the DCam mode tab, ensure Mobile mode is selected.
- On the operator tab, make sure that the DCam operator username and password have been entered correctly and that this listing is selected.
Outside the Archive with a Strong Internet Connection
If DMAP is not working properly, check each of these things while away from the archive at a location where a strong internet connection can be obtained:
- Your cellular data is turned on.
- You are logged in with the FamilySearch username that is designated as DCam operator.