Oops! We’re Sorry for the Inconvenience.

January 8, 2015  - by 

Yesterday, many of our FamilySearch blog readers were inundated with emails containing old blog posts from the FamilySearch blog archives. These emails were generated as a result of a glitch that took place as we were transferring our archive of blog articles from one site to another. Those who have signed up with our RSS feed were the ones who experienced this problem.

We apologize for this problem and any irritation and inconvenience this might have caused you. Our systems support folks have put all of our resources into finding the problem and have it taken steps to resolve the problem. You can be assured that this will not happen again.

For those who want to rid their inbox of all those emails, follow the steps below:

  1. Go to your inbox (or whatever box the email are in).
  2. Click in the Search When you do this, the Search ribbon will appear.
  3. In the ribbon, click From.
  4. Enter the sender’s name (whatever FamilySearch blog lists as the sender). The system displays all those email together.
  5. Click on one of the email to select it.
  6. Press Ctrl+A. The system selects all the emails from that sender.
  7. Right click, and select Delete.

That should remove all of the emails you’re received as a result of this problem.

We take great pride in doing our best to provide each of you with articles and announcements that are informative, timely and useful as well as providing a forum for discussion on important issues to the genealogy/family history community. Our commitment to those ends will continue.

We sincerely thank you for your patience in this matter.

Steve Anderson

FamilySearch Blog Manager

andersonsf@familysearch.org

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Comments

  1. Suddenly I am asked to update my browser and are blocked out of family search. I was in the site earlier this evening and now cannot search. Need help!

  2. After the problem, I am not getting any blog notices at all–I subscribed my email, but still nothing. Will post here and click notify below as suggested by FS Support!