Learn How to Help Others
As a temple and family history consultant, you help individuals increase their love of family and build connections to their ancestors and our Heavenly Father through personalized family history experiences.
Principles for Helping Others
These are key principles that will guide you as you help others discover and gather their family. Video translations are coming soon.
Pray to Be Led by the Holy Ghost
"Search diligently, pray always, and be believing, and all things shall work together for your good" (D&C 90:24).
Prayer is an essential component in every aspect of the experience. Being specific in the prayers you offer can lead you to what those you help need the most.
- Ask the Lord for help as you prepare to meet the needs of the individual or family. Pray for them before you meet.
- Pray to be led to ancestors who have accepted the gospel of Jesus Christ and are awaiting their temple ordinances to be completed.
- Pray frequently for guidance, and act on promptings you receive from the Spirit.
- Invite those you are helping to pray and seek inspiration as well.
Prepare a Personalized Plan
"Organize yourselves; prepare every needful thing, and establish a house, even a house of prayer, a house of fasting, a house of faith, a house of learning, a house of glory, a house of order, a house of God" (D&C 109:8).
Preparing a personalized plan before meeting with the individual will help you create a focused, timely, and successful experience. Before you begin, find out what family history activity or goal he or she would like to focus on.
- Start your preparation by having a short conversation. Learn what the person would like to do, and ask permission to access his or her family tree. You may need to help him or her set up an account.
- Understand his or her family tree before you meet. Use the consultant planner or the help others function to explore and plan the experience in advance.
- Create a detailed, written plan to help him or her accomplish his or her goals, make discoveries and connections with ancestors, and feel the Spirit.
"For God is not unrighteous to forget your work and labour of love, which ye have shewed toward his name, in that ye have ministered to the saints, and do minister" (Hebrews 6:10).
Helpers should teach following the example of the Savior, line upon line and precept upon precept. Experiences should be tailored to the participants' level of understanding of family history, and you should be considerate of their time.
- Keep the interaction short (30 to 40 minutes is recommended).
- Invite the people you are helping to bring their own personal electronic device.
- Invite the participants to learn by doing.
- Be sensitive to difficult family relationships or complex family trees. Seek opportunities to show an increase of love for the person you are helping.
Invite to Act
"But learn that he who doeth the works of righteousness shall receive his reward, even peace in this world, and eternal life in the world to come" (D&C 59:23).
Personalized experiences should include an invitation to act on what he or she has learned, with particular focus on the temple. Acting on behalf of his or her family allows the member to better understand his or her place in the plan of salvation and increase in spiritual strength.
- Complete the temple work for a family member. Where possible, invite the person you are helping to include other family members.
- Seek missing relatives, and add them to his or her family tree.
- Record a living memory (photo, story, or audio recording).
- Index historical records, perhaps from an ancestor's homeland.
- Share what he or she has learned by inviting others to enjoy a similar experience.