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Click on a frequently asked question to
read the answer:
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Q:
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I want more help with the International Genealogical Index. What can I do? |
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A:
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Click
here to go to product support for the International Genealogical Index. There you can find more frequently asked questions, contact us online, or e-mail us. |
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Return to FAQ Menu.
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Q:
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When I register to use FamilySearch Internet, do I have to
fill in all the information? |
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A:
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No. You must fill in only the fields with an asterisk (*). |
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Q:
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How do I obtain a user name and password? |
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A:
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If you previously registered with FamilySearch
Internet, use the user name and password you selected then.
If you have not already registered, you select your own user
name and password during the registration process. |
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Q:
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How do I obtain my membership registration number and
confirmation date? |
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A:
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Ask your ward clerk for a copy of your Individual Ordinance Summary. The membership registration number
appears beneath your name and is labeled “record
number.” |
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to FAQ Menu.
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Q:
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What if I move or my e-mail address changes? |
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A:
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Follow these steps to update your personal information:
- Click the My Info link.
- If the password screen does not appear, click the Edit My Information link.
- Enter your username and password, and click OK. You will be
able to edit your information.
Make the necessary changes, and click Save. The
changes will be saved. |
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to FAQ Menu.
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Q:
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If I previously
registered with FamilySearch Internet, do I need to
reregister? |
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A:
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No. If you are not a member of the Church or if you are a Church
member but do not have your confirmation date and membership record number, sign on as usual.
If you are a Church member and have your confirmation date and membership record number, select the option that indicates
you are a member of the Church. You will then need to enter your confirmation date and membership record number, which
you can obtain by asking your ward clerk for a copy of your Individual Ordinance Summary.
This information only needs to be entered ONCE. The box labeled “I am a member of The Church of Jesus Christ of
Latter-day Saints” does not need to be checked after the
first time you sign onto the site. |
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to FAQ Menu.
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Q:
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Do I need to re-register if I previously
registered to submit information to the Pedigree Resource File? |
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A:
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No. If you are not a member of the Church or if you are a Church
member but do not have your confirmation date and membership
record number, sign on as usual.
If you are a Church member and have your confirmation
date and membership record number, select the option that
indicates you are a member of the Church. You will then need
to enter your confirmation date and membership record
number, which you can obtain by asking your ward clerk for a
copy of your Individual Ordinance Summary.
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Return
to FAQ Menu.
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Q:
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What if I am a Church member but do not have my
confirmation date and membership record number? |
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A:
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The next time you have an opportunity, ask your ward clerk for a
copy of your Individual Ordinance Summary.
Until then, register or sign on to use FamilySearch Internet as
normal. You will be able to use the features available to
all registered users, including collaboration lists, the
Pedigree Resource File, and so forth.
The next time you sign on after obtaining your
Individual Ordinance Summary, select the option that
indicates you are a Church member.
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to FAQ Menu.
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Q:
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Do I need to wait
48 hours until I get the e-mail confirmation before I can use the site? |
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A:
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No. You can sign on right after you register.
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to FAQ Menu.
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Q:
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When I try to enter my membership record number into my
registration information, why do I get an error message
saying that the number has already been used?
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A:
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This message indicates that you have already entered this number under another user name, that is under a different account that you
created using a different user name. Your membership record number can only be assigned to one user name. You should
sign on with the user name that you used when you originally entered your membership record number.
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to FAQ Menu.
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