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Click on a frequently asked question to
read the answer:
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Q:
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I
want more help with the International Genealogical Index. What can I do? |
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A:
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Click
here to go to product support for the International
Genealogical Index. There you can find more frequently
asked questions, contact us online, or e-mail us. |
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to FAQ Menu.
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Q:
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I cannot remember my user
name or password for accessing the FamilySearch Internet
Genealogy Service. What can I do? |
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A:
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Follow the steps below:
1. Go to www.familysearch.org
2. Click Share, then I Have Forgotten My User
Name or Password (or you can click the link at the
bottom of the screen).
3. Type your e-mail address. (Make sure you use the
same e-mail address you used when you registered on the
site.)
4. Click Retrieve User Name and Password.
You will receive an e-mail message that includes your
user name and password. |
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to FAQ Menu.
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Q:
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Why
do I have problems printing extra pages in FamilySearch
Internet? |
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A:
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You will print extra pages if you do not click in the area
of information with your mouse first before printing. Click
first in the area of information you want, and then print.
By doing this you will only print the information you want. |
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to FAQ Menu.
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Q:
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How
can I learn to better use FamilySearch Internet? |
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A:
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To learn more about using FamilySearch Internet, click
the word Help located in the upper right corner. From the
help index, select Tips for Using FamilySearch
Internet. |
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to FAQ Menu.
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Q:
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Why
do I keep getting asked to accept cookies? What are cookies? |
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A:
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You must accept cookies to be able to register, add a
site, collaborate, and preserve your genealogy with
FamilySearch Internet. Cookies are bits of information that
your browser stores when you register with an Internet site.
The site uses the cookies to recognize who you are when you
visit again. |
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Q:
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How
can I give feedback? |
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A:
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Your feedback is appreciated and
will help us improve FamilySearch Internet. To give feedback
use one of the following options: Click on Feedback in the upper right corner of any
screen.
Click on Help. Then find and click on the Help menu
item labeled Feedback.
Click
here to go directly to Feedback.
If you are using Feedback to ask a question, we recommend
you look first in Frequently
Asked Questions. These questions and answers are based
on the questions that people ask most often. (Unfortunately
due to the large volume of Internet users, we are not able
to respond individually.) |
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to FAQ Menu.
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Q:
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Is
technical or phone support available? |
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A:
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To better handle the high volume
of users on this service, general and technical support is
provided through the Feedback and Frequently Asked Questions
sections. Answers to questions will be posted periodically. |
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to FAQ Menu.
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Q:
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How
often will the site be updated? |
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A:
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- New web sites are added daily.
- Updated versions of collections such as Ancestral
File, the International Genealogical Index, and the
Family History Library Catalog™ will be put online as
soon as they are made available to the public.
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to FAQ Menu.
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Q:
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Can
I use the FamilySearch logo on my own site as a link back to
FamilySearch? |
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A:
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Yes. We have prepared a logo that can be downloaded and used
by anyone to link FamilySearch Internet. Before you download
the graphic you must first read and agree with our
terms and conditions for the use of the logo.
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to FAQ Menu.
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Q:
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Is
there any way to avoid having to scroll so much on my
15-inch monitor? |
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A:
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You are probably operating at a
screen resolution of 640 by 480 pixels. FamilySearch has
been designed to run optimally at resolutions of at least
800 by 600 pixels. We recommend that you change your screen
resolution. To do this:
1. Minimize any open windows.
2. On the desktop, press the right mouse button.
3. Select Properties.
4. Select the Settings tab.
5. Move the Desktop Area slider to 800 by 600 pixels (or
higher).
6. Click on Test to see if your screen works
properly at the new setting.
7. If the test works, click OK on the Display
Properties dialog box.
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to FAQ Menu.
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Q:
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Why
don't the background colors on tabs print properly in
Microsoft Internet Explorer? |
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A:
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The default setting in
Microsoft Internet Explorer does not print the background
color of table cells. Since the tabs are created using table
cells, the background color does not print. To change this
setting follow these steps:
1. From the Tools menu, select Internet Options.
2. Click on the Advanced tab and scroll to the Printing
section.
3. Put a check mark in the box next to Print background
colors and images.
4. Click OK.
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to FAQ Menu.
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